tau2-bench Verified
Agent serves simulated customers in airline, retail and telecom under policies, with Amazon-fixed faulty tasks from τ²-bench. Pass rate.
Lab-created verified variant (Amazon AGI) of Sierra's τ²-bench. Fixes documented in FIXES.md.
- Made by
- Amazon AGI
- Released
- December 2025
- Kind
- Customer service
- Level
- Everyday
- Scored
- Checked automatically
- Answers
- Agent task
- Tasks
- All public
- Strongest model tested
- GPT-5.2 #50 on the capability index
- Last in a launch post
- December 2025, dropped before it saturated
- Last model added
- December 2025
- Scores refreshed
- November 12th, 2026
Grok 4.1 Fast leads with 82.7% among models released by December 2025
Best score per entry from the benchmark's own leaderboard, read on November 12th, 2026. Where a model ran with several settings or harnesses, we keep its best. Names in gray aren't in our model list: fine-tunes, agent systems, products and older models. They don't count toward leaders.
Grok 4.1 Fast leads with 82.7%, claims included
Best score per model from every source, including labs’ own numbers and claims Epoch AI collected from reports and papers. Labs pick their own settings, so a claim can beat an independent run of the same model.
The newest model with a score here came out in December 2025, and nobody has tested a newer one. Among the 20 highest-ranked models on the capability index, these have no score yet:
- Claude Fable 5.2
-
Gemini 4 Carbon
- GPT-6 Astra
- Claude Opus 5.5
- and 16 more
- 1 Grok 4.1 Fast reasoning 82.7%
- 2 Claude Opus 4.5 82%
- 3 GPT-5.2 xhigh 80.3%
- 4 GPT-5 med 79.9%
- 5
Gemini 3 Pro 79.4%
- 6 Nova 2 Pro 78.5%
- 7 GPT-5.1 high 76.8%
- 8
Nova 2 Omni Preview 75.7%
- 9 Claude Sonnet 4.5 73.3%
- 10
Nova 2 Lite 72.4%
- 11 GPT-5 mini med 69.8%
- 12 Gemini Pro 2.5 56.4%
- 13 Claude Haiku 4.5 53.4%
- 14 Gemini Flash 2.5 41.6%
Source: Official tau2-bench Verified leaderboard
- 1 Grok 4.1 Fast reasoning 82.7%
- 2 Claude Opus 4.5 82%
- 3 GPT-5.2 xhigh 80.3%
- 4 GPT-5 med 79.9%
- 5
Gemini 3 Pro 79.4%
- 6 GPT-5.1 high 76.8%
- 7
Nova 2 Omni Preview 75.7%
- 8 Claude Sonnet 4.5 73.3%
- 9
Nova 2 Lite 72.4%
- 10
Nova 2.0 Pro Preview 71.5%
- 11 GPT-5 mini med 69.8%
- 12 Claude Haiku 4.5 53.4%
Sources: Official tau2-bench Verified leaderboard and labs’ model cards
| # | Entry | Score | Setting | Date | Source |
|---|---|---|---|---|---|
| 1 | Grok 4.1 Fast | 82.7% | reasoning, tau2-bench-verified; gpt-5.1 user simulator | Nov 2025 | Official leaderboard |
| 2 | Claude Opus 4.5 | 82% | tau2-bench-verified; gpt-5.1 user simulator | Nov 2025 | Official leaderboard |
| 3 | GPT-5.2 | 80.3% | xhigh, tau2-bench-verified; gpt-5.1 user simulator | Dec 2025 | Official leaderboard |
| 4 | GPT-5 | 79.9% | med, tau2-bench-verified; gpt-5.1 user simulator | Aug 2025 | Official leaderboard |
| 5 | | 79.4% | tau2-bench-verified; gpt-5.1 user simulator | Nov 2025 | Official leaderboard |
| 6 | Nova 2 Pro | 78.5% | tau2-bench-verified; gpt-5.1 user simulator | Official leaderboard | |
| 7 | GPT-5.1 | 76.8% | high, tau2-bench-verified; gpt-5.1 user simulator | Nov 2025 | Official leaderboard |
| 8 | | 75.7% | tau2-bench-verified; gpt-5.1 user simulator | Dec 2025 | Official leaderboard |
| 9 | Claude Sonnet 4.5 | 73.3% | tau2-bench-verified; gpt-5.1 user simulator | Sep 2025 | Official leaderboard |
| 10 | | 72.4% | tau2-bench-verified; gpt-5.1 user simulator | Dec 2025 | Official leaderboard |
| 11 | GPT-5 mini | 69.8% | med, tau2-bench-verified; gpt-5.1 user simulator | Aug 2025 | Official leaderboard |
| 12 | Gemini Pro 2.5 | 56.4% | tau2-bench-verified; gpt-5.1 user simulator | Official leaderboard | |
| 13 | Claude Haiku 4.5 | 53.4% | tau2-bench-verified; gpt-5.1 user simulator | Oct 2025 | Official leaderboard |
| 14 | Gemini Flash 2.5 | 41.6% | tau2-bench-verified; gpt-5.1 user simulator | Official leaderboard |
| # | Model | Score | Setting | Date | Source |
|---|---|---|---|---|---|
| 1 | Grok 4.1 Fast | 82.7% | reasoning, tau2-bench-verified; gpt-5.1 user simulator | Nov 2025 | Official leaderboard |
| 2 | Claude Opus 4.5 | 82% | tau2-bench-verified; gpt-5.1 user simulator | Nov 2025 | Official leaderboard |
| 3 | GPT-5.2 | 80.3% | xhigh, tau2-bench-verified; gpt-5.1 user simulator | Dec 2025 | Official leaderboard |
| 4 | GPT-5 | 79.9% | med, tau2-bench-verified; gpt-5.1 user simulator | Aug 2025 | Official leaderboard |
| 5 | | 79.4% | tau2-bench-verified; gpt-5.1 user simulator | Nov 2025 | Official leaderboard |
| 6 | GPT-5.1 | 76.8% | high, tau2-bench-verified; gpt-5.1 user simulator | Nov 2025 | Official leaderboard |
| 7 | | 75.7% | tau2-bench-verified; gpt-5.1 user simulator | Dec 2025 | Official leaderboard |
| 8 | Claude Sonnet 4.5 | 73.3% | tau2-bench-verified; gpt-5.1 user simulator | Sep 2025 | Official leaderboard |
| 9 | | 72.4% | tau2-bench-verified; gpt-5.1 user simulator | Dec 2025 | Official leaderboard |
| 10 | | 71.5% | Dec 2025 | Lab model card | |
| 11 | GPT-5 mini | 69.8% | med, tau2-bench-verified; gpt-5.1 user simulator | Aug 2025 | Official leaderboard |
| 12 | Claude Haiku 4.5 | 53.4% | tau2-bench-verified; gpt-5.1 user simulator | Oct 2025 | Official leaderboard |
Labs report scores for 3 models in their cards. Switch the scores above to rank them together.
Number one over time Number one over time
Lab claims count from the day the card came out, independent runs from the model’s release. We draw one row each for the benchmark’s own leaderboard and what labs claim in their cards.
Sources: Official tau2-bench Verified leaderboard and labs’ model cards
Scores over time
All the scores we have, one dot each, so a model tested at several settings appears more than once.
Sources: Official tau2-bench Verified leaderboard and labs’ model cards
Labs headline it less often now, last in December 2025
Launch posts from every lab that has listed it, one tick per post. Tall colored ticks include it, and short gray ones leave it out.
| Date | Launch post | Score | As the post writes it |
|---|---|---|---|
| Dec 2, 2025 | 73.5 | Mean of τ2-bench Retail-Verified 78.3 / Airline-Verified 68.8 | |
| Dec 2, 2025 | 70.7 | Mean of τ2-bench Retail-Verified 76.5 / Airline-Verified 64.8 (avg@3) | |
| Dec 2, 2025 | 71.5 | Mean of τ2-bench Retail-Verified 77.7 / Airline-Verified 65.2 (avg@3) |
3 system cards report it, from 1 lab
Besides launch posts, we read the system cards, model cards and technical reports labs publish with a release. They report far more, including safety and frontier-risk tests.
| Date | Document | Score | As the document writes it | Section |
|---|---|---|---|---|
| Dec 2, 2025 | | tau2-bench Retail-Verified 78.3 and Airline-Verified 68.8, no overall (Table 5) | Capabilities | |
| Dec 2, 2025 | | tau2-bench Retail-Verified 76.5 and Airline-Verified 64.8, avg@3, no overall (Table 2) | Capabilities | |
| Dec 2, 2025 | | tau2-bench Retail-Verified 77.7 and Airline-Verified 65.2, avg@3, no overall (Table 2) | Capabilities |
The lab's number comes out ahead in 0 of 2 pairs that differ
Each score a lab reported for its own model, beside the same model's best score on the leaderboard. Gaps mostly come from different harnesses, effort levels and task subsets. Every benchmark.
| Model | Lab says | Board says | Gap |
|---|---|---|---|
| | 73.5% Mean of τ2-bench Retail-Verified 78.3 / Airline-Verified 68.8 | 75.7% Leaderboard, tau2-bench-verified; gpt-5.1 user simulator | −2.2 pts |
| | 70.7% Mean of τ2-bench Retail-Verified 76.5 / Airline-Verified 64.8 (avg@3) | 72.4% Leaderboard, tau2-bench-verified; gpt-5.1 user simulator | −1.7 pts |
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